MM Medical Return Policy

MM Medical Return Policy

At MM Medical, we are committed to providing high-quality products and excellent service to all of our customers. If you're not completely satisfied with your purchase due to damaged product, we offer a straightforward return process to ensure your satisfaction

Return Eligibility:

• Returns are accepted within 30 days of the original purchase date.
• Products must be in their original, unopened packaging and in resalable condition.
• For health and hygiene products (e.g., PPE, incontinence items), returns are not accepted unless there is a product defect or shipping error.

Return Process:

• Contact Us: To begin a return, please contact our customer service team at [email address] or call [phone number]. Include your order number and reason for the return.
• Approval & Instructions: Once your return request is reviewed, we will provide you with return instructions and a return shipping label (if applicable).
• Ship Back the Item(s): Carefully pack your items and return them to us using the provided label. Return shipping costs may apply unless the return is due to our error.
• Refunds/Exchanges: After receiving the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method.

Non-returnable Items:

• Custom or special-order items
• Opened or used products, except in cases of defect

Exchanges: We will process exchanges for items that meet the above eligibility criteria. If you need a different product or size, please contact us directly for assistance.

Contact Information: If you have any questions regarding our return policy, feel free to reach out to our customer support team at:

Thank you for choosing MM Medical. Your satisfaction is our priority!